White Glove Solutions for Furniture Manufacturers
Liberty Platinum is a premier white glove warehousing and delivery solution for furniture manufacturers. Our white glove experience is an extension of your brand and strives to create an impressionable customer service experience. We will customize a process that increases efficiency and delivers exceptional results.
At Liberty Platinum, we work with furniture manufacturers around the world to provide comprehensive services to ensure that furniture is received, stored, delivered and installed at a high level. Our network over 650 warehouses throughout the U.S. enables us to support your growth into new geographic markets.
We maintain strict quality control protocols to ensure orders are received and uploaded to our inventory management system. Items can be unpacked/uncrated at your request and a photographic inventory is provided. Our extensive warehouse network can provide short and long term storage solutions for projects that encounter untimely delays.
An Impeccable Last Mile Delivery Process
One of the most important parts of the journey for your new furniture is the last mile to the client’s residence. Liberty Platinum performs thousands of last mile deliveries each year and we pride ourselves on treating each one as a special experience. Following are some of the procedures we use to ensure an exceptional experience each and every delivery
Site Evaluations
Our in-house coordinators will research delivery conditions to uncover any challenges that may be relevant to delivery crews. Examples are slopes of driveways, elevator dimensions, and space restrictions in stairwells. We leave no stone unturned. We want to eliminate surprises on delivery day.
Delivery Check Off Lists
We create customized Delivery Check Off Lists that ensure all components of the order are accounted for and are received in good condition. Check Off Lists are provided to our clients within 48 hours of delivery.
Delivery Team Training
We train out Last Mile Delivery Teams on the nuances of your new furniture. Our goal is to allocate specific teams to our clients last mile deliveries so they develop an intimate knowledge of the product and the process.
Please explore some of our white glove new furniture warehousing and delivery case studies to gain more real life insight into how we can add value to your business.
